Order on the way... but incorrect?

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zombiegod13
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Order on the way... but incorrect?

Post by zombiegod13 »

Just wondering if anyone has faced this issue with Mature Metal.

I got wonderful news- my jailbird is being mailed out two weeks earlier than expected, hooray.

But... BUT... The email stating delivery had my order information included, containing incorrect information. I emailed them to verify that this was simply a clerical error rather than a real one, but I was met with an automated message stating that they are out of the office for a little over a week, so now I am terrified, lol. Has anyone else been in this situation? Was the incorrect information for you just a clerical error as well?

Thanks in advance :)
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Atone
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Re: Order on the way... but incorrect?

Post by Atone »

If it was an error on his part I have no doubt that he will make it right as quickly as possible. If it was an error on your part (not suggesting it is) then I am sure he will help fix the problem as quickly and inexpensively as possible.

Just curious, what was the error?
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zombiegod13
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Re: Order on the way... but incorrect?

Post by zombiegod13 »

Well, immediately after ordering, I second-guessed myself like a mad man. I did more measurements and then decided on smaller dimensions. I was in contact with them during this and I verified my final measurements. She had me verify them and all was done... But now my delivery notification includes the original order information. Like I said, I am hoping this was simply a clerical error. I'm thinking it could arrive tomorrow, so I need to dig up my tape measure.

They have been wonderful to communicate with though, so I don't doubt things will go well, ultimately. I just don't want to have to ship the cage back and everything. This college student already dropped waaay too much money on a shiny jailbird, lol.
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zombiegod13
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Re: Order on the way... but incorrect?

Post by zombiegod13 »

The cage arrived today! I wish my KH hadn't thrown our measuring tape away. It was old and got caught at the 3 and a half foot mark and wouldn't budge no matter what... but I figured it was still worth keeping, lol. Certain things about the order were correct though, so I imagine everything else is right, but, assuming that everything is in fact correct, I should have went with an even smaller diameter. Haven't gone erect in it yet though, so maybe it is the right fit. It isn't snug when flaccid quite like I anticipated it to be.

Just happy it came though. It looks amazing in person. :)
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locked4her55
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Re: Order on the way... but incorrect?

Post by locked4her55 »

zombiegod13 wrote:It looks amazing in person. :)
Hopefully it will feel amazing. Mine isn't snug either when flaccid. I'm happy it isn't because it helps in keeping me clean.
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Have worn CB3000, CB6000s, MM Jail Bird & Watchful Mistress,
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