Mature Metal Customer Service
Posted: Sat Jun 29, 2019 2:51 pm
I bought a preowned Jail Bird off of the ads on Chastity Mansion a while back. We finally got the custom lock made that Kitten wants to hang on the front of the cage and she contacted MM on Friday, the 21st, about what modifications she wanted done. Other than resizing the ring from 2" to 1 5/8", she wanted the post extended to accommodate the decorative lock and have the end of the post smoothed and rounded.
Mistress MM sent her an invoice on Sunday. In the email she said there were going on vacation starting Friday and would try to get all the adjustments/reworks done and out before they left but it could be mid July before it was done and returned. I paid the invoice and got the package ready to mail on Monday. Kitten responded telling her that tomorrow would be the first anniversary of my being caged but we understood if they couldn't get it done before then.
They made a special trip to pick the package up from their PO Box on Wednesday, William did the modifications and got the Jail Bird in the mail back to us on Thursday. I am not to far from them so mail delays were unlikely and it arrived today!
This is the kind of fantastic customer service you don't see from many companies of any size today. Our profound thanks go out to William and Mistress MM!
Mistress MM sent her an invoice on Sunday. In the email she said there were going on vacation starting Friday and would try to get all the adjustments/reworks done and out before they left but it could be mid July before it was done and returned. I paid the invoice and got the package ready to mail on Monday. Kitten responded telling her that tomorrow would be the first anniversary of my being caged but we understood if they couldn't get it done before then.
They made a special trip to pick the package up from their PO Box on Wednesday, William did the modifications and got the Jail Bird in the mail back to us on Thursday. I am not to far from them so mail delays were unlikely and it arrived today!
This is the kind of fantastic customer service you don't see from many companies of any size today. Our profound thanks go out to William and Mistress MM!